Overview

This section will highlight how you can create a screen recording of your mobile device; when creating a support ticket, you can use these screen recordings to capture specific problems or issues that might arise in the MobiWork app.

The steps below will show you how to make a screen recording from your Android or iOS device.

Create a Recording of Your iOS Device

Overview Video



Step by Step

To create a recording on your iOS device, you will first need to add the "Screen Recording" option to your Control Center (the menu that appears when you swipe down on your device).

  1. To add the "Screen Recording" option to your Control Center, you will need to access the Settings app and click on the "Control Center" option:


  2. online-help.platform.contact_us.support_tickets.recording_support_attachments_apple.body5


  3. online-help.platform.contact_us.support_tickets.recording_support_attachments_apple.body6


  4. online-help.platform.contact_us.support_tickets.recording_support_attachments_apple.body7



Create a Recording of Your Android Device

Overview Video



Step by Step

  1. To access the ability to record your Android phone you will first need to swipe down on your device twice:


  2. online-help.platform.contact_us.support_tickets.recording_support_attachments_android.body4


  3. You will then be asked to confirm if you would like to start recording and what aspects of your device you would like to record. Click the "Media" option and then select the Start Recording button to begin recording:


  4. To stop recording, swipe to access the menu again, and select the "Tap Here to Stop Recording" option: