Data from Motive is transferred to MobiWork through the following synchronization method:
MobiWork and Motive will sync the following information from Motive to MobiWork:
MobiWork will then offer a one-click launch from MobiWork to your Motive dashboard.
Before you sync your Motive connector with MobiWork, we recommend creating and setting up your Motive account first.
Please ensure that equipments and vehicles are set up correctly in your Motive account and that telematics are installed in the corresponding equipment and vehicles.
Once your Motive account is completely set up, you will then be able to add the Motive connector to your MobiWork account.
To add the Motive connector, navigate to the User icon, and from the drop-down menu and choose "Settings" option:
Click the "Connectors" tab, then click on the Plus Sign button to add a new connector:
Next, scroll down to the "Telematics" section, find the Motive connector listed and click the Add Connector:
Now, you will need to log in to your Motive account in order to authorize the connection with MobiWork:
Ensure to give permission to MobiWork to access the following Motive resources:
Once the installation is completed, the following control panel is available:
Once the Motive connector is added to your MobiWork account, you will be able to access the "Import From Motive" action in the Assets list page.
To sync your assets from Motive to MobiWork. Click on the "Import From Motive" action from the More Actions drop-down; MobiWork will then retrieve the list of assets from Motive:
MobiWork will then attempt to find an asset name or external ID that matches the "Motive name" or "Motive ID."
If a match is found the text, "MATCH FOUND" will be displayed and the user will be given the chance to re-associate the asset. Essentially, this means that you have the ability to replace this match to a different MobiWork asset.
If there is no match found then the text, "NEW" will be displayed and the user will have the opportunity to add the asset:
The image above shows the import for both a new asset and an already existing one. On this page you will have the Add Part option (which represents the new status), while existing or automatically matched entries include the option to Re-associate.
Furthermore, once associated or reassociated the asset location, engine hours and mileage will be updated accordingly in MobiWork:
The following infographic illustrates how assets are associated and matched between MobiWork and Motive:
After syncing your Motive data to MobiWork, you will be able to view your telematic data in MobiWork. Please note that you will be able to view the asset real-time location in the Motive dashboard.
The following subsections will go into greater detail where the asset live-location and telematic data can be found.
Asset View One Click Launch
MobiWork will then offer a one-click launch from MobiWork to your Motive dashboard:
While the Motive connector does not provide a real-time display of asset locations on the MobiWork Dashboard or Schedule maps, you can view the live location by clicking the Motive ID link in the View Asset pop-up window, as displayed in the image above.
Asset Map View
The Asset "Map" tab will also offer a one-click launch from MobiWork to the Motive fleet view:
Asset View Engine Hours Miles
After importing the latest from Motive, you will be able to view the asset tracker, odometer, and engine usage in the View Asset pop-up window in MobiWork:
The subsection, Import Latest From Motive will go into more detail how to refresh your latest Motive data in MobiWork.
Asset View DTC
The "DTC" tab in your View Asset pop-up window will display the errors from Motive.
Please note that these errors are not stored in MobiWork. The data is only mirroring what is shown in Motive.
In order for the telematic data on the asset to be refreshed to show to correct information, you will need to click on the "Import from Motive" action on the View Asset pop-up window:
Once selected, the asset location, engine hours and mileage will be updated accordingly in the asset view.
By integrating Motive's telematics with MobiWork's dispatching capabilities, you can take advantage of the "Dispatch Based on User's Last Known Location" mode to assign jobs based on each user's most up-to-date location:
When dispatching a work order with this mode, MobiWork will ping the asset from Motive to obtain and display the real-time location in the dispatch pop-up window. Please see the Dispatching Modes page for more information on how to dispatch user's based on their last known location.
Asset Manager
In order for the "Dispatch Based on User's Last Known Location" mode to work correctly, you will first need to assign the asset to the correct user. You can do this by editing the specified asset and selecting the correct user in the "Asset Manager" drop-down:
Dispatch based on User Last Known Location
Once the user has been linked to the asset, you will be able to effectively use the "Dispatch Based on User's Last Known Location" mode.
To link or unlink an asset from Motive, simply open the Edit Asset pop-up window:
In the "Asset Tracker Provider" drop-down you can select the desired telematic connector.
To de-associate the asset from Motive, select the "None" option from the "Asset Tracker Provider" drop-down and then delete the ID in the "Asset Tracker ID" field.
To associate the asset from Motive, simply follow the instructions outlined in the Import Multiple Assets from Motive subsection.