Overview

MobiWork's opt-in and opt-out features can be used alongside messaging connectors such as Twilio.

These tools allow you to include the appropriate opt-in and opt-out links directly within your organization's privacy policy or related documentation. This section will go over some commonly asked questions regarding the opt-in and opt-out features.

Accessing the Opt-in and Opt-Out Features

You can access the opt-in and opt-out links from the "Notifications" tab on your MobiWork's Settings page:

These links can be shared directly with your customers so they can complete the opt-in or opt-out process themselves. As depicted in the following subsections, there are separate pages for opting out of text messages and emails.

Consent to Receive Communications Page

The Consent to Receive Communications page will allow your customer to enter their first and last name, so that they can confirm that they would like to receive future marketing messages:

Click on the corresponding "I'm not a robot" checkbox to acknowledge that you are human. Once all the fields are completed, the customer should click on the Submit button to confirm their information.

Revoke Consent to Receive Communications Page (Text)

The Opt-Out: SMS page allows customers to enter their email address so that they can decline receiving your company's messages:

Once all the necessary fields are completed, the customer should click on the Submit button to confirm their information.

Revoke Consent to Receive Communications Page (Email)

The Revoke Consent to Receive Communications page allows customers to enter their first and last name, as well as, their email address; this allows them to decline receiving your company's marketing emails:

Once all the necessary fields are completed, check off the terms and conditions checkbox and the "I'm not a robot" checkbox to proceed. The customer should then click on the Submit button to confirm their information.