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If you have employees that have left your company, you can disable them in MobiWork so they no longer appear when you are assigning / dispatching work orders, on your schedule, etc.
Please note, you cannot delete a user. You can only disable users; if you disable your users they will remain in the system and their historical data will still be available to you.
Important: Please note that if you disable a user, you will have to manually reassign all the assigned jobs and customers (e.g., recurrent services, recurrent routes, work orders, etc.).
This page was last updated January 2023
You will be able to disable a user through the "List" tab. For more information how to access this page, please see the User List page:
Right-click on a user to open the right-click options and from the drop-down, select the "Disable" option. (The options that are displayed when you right-click on a user are also available when you select the Individual Actions button).
Select the More Actions button and from the drop-down, select the "Disable Selected" option. Please note that this option will give you the ability to disable multiple users at once.
Click on the Individual Actions (the three vertical dots) and from the drop-down select the "Disable" option. (The options that are displayed from the Individual Actions button are the same as when you right-click on a user).
To disable a single user, you can either:
Right-click on the desired user and select the "Disable" option from the drop-down:
Or click on the Individual Actions button and select the "Disable" option from the drop-down:
Regardless of the option that you choose the Confirm Disable pop-up window will appear. Select the Yes button to confirm you would like to disable the selected user:
If you would like to enable a disabled employee, please see the Add or Enable a User page.
MobiWork allows you to disable multiple users at once, thus saving you time and energy from having to disable users one at a time.
To disable multiple users, you will need to access the More Actions button from the User List View Page:
Check off the desired users you would like to disable; if you would like to disable all your users you can click on the topmost checkbox (Multiple Selection Area):
Click on the More Actions button and from the drop-down select the "Disable Selected Users" option:
A warning will then appear asking to confirm if you would like to disable the selected users:
Enter the requested number and then click the Yes button to confirm. If you would like to enable a disabled employee, please see the Add or Enable a User page.
If you have any questions or need further assistance, please let us know. We'd be happy to help!