Overview

To update or create a user's password, you will need to access to the MobiWork web interface. You will be unable to create or update a password from a mobile device.

This section will guide you (the administrator) in updating your users' passwords.

Updating the User Password

Overview Video

Step by Step

STEP 1: Navigate to the Users List page:

STEP 2: Once you are User List page, select the user whose password you would like to update and open the View User pop-up window:

1. By clicking on the Login ID
2. By clicking on the Paper icon
3. By selecting the "View" option from the Individual Actions under the Actions column

STEP 3: When you have opened the View User pop-up window, click on the Individual Actions in the top right of the pop-up window:

• From the drop-down, select the "Reset Password" option:

STEP 4: The Reset Password pop-up window will then appear. Enter the new password into the fields and when you are done click the Save button:

Note: Valid passwords must include the following:

• Be six characters in length
• Have at least one character (letter)
• Have at least one number
• One of the letters must be upper case (e.g., A)
• One of the letters must be lower case (e.g., b)
• Cannot be a common password (e.g., password)
• Cannot have a common sequence (e.g., test123)

STEP 5: Once you click the Save button, if your password is accepted, the Update Successful! pop-up window will appear:

• Your user's password has now been successfully updated: