- Overview
- Account Settings
- Assets
- Connectors Framework
- Overview
- QuickBooks Online
- QuickBooks Desktop Web Connector
- Azure AD
- Salesforce Integration
- FleetNet Connector
- Avalara Connector
- Inbound REST API
- Outbound REST API
- Mailchimp Connector
- Text Messaging Connector
- Clearent Connector
- Stripe Connector
- HubSpot Connector
- UKG Connector
- Paylocity Connector
- UKG Connector
- Gusto Connector
- iSolved Payroll Connector
- Customer Portal
- Customers
- Dashboards
- Devices
- Dispatching
- Forms
- Inventory
- Invoices & Billing
- Locations
- Payments
- Parts
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- Recurrent Routes
- Recurrent Services
- Reports
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- Schedule
- Services
- Tasks
- Text Messaging
- Time Tracking
- Users
- Work Orders
- If the card is declined by issuer:
- Contact the card issuer / financial institution for more information or try another card.
- If the device says it wasn't able to go "online":
- Make sure you are connected to either your Wi-Fi or cellular network and verify your connection in the MobiWork app (by viewing the button on the top left of your screen) --
- a green icon indicates a strong connection
- a yellow icon indicates a weak connection
- a red icon indicates no connection
- If you see no issues with your connection, call Clearent support at 866-435-0666, option 1, or call MobiWork Support at +1 (888) 662-4975, option 1.
- If the Bluetooth reader is disconnected:
- Be sure you are keeping the Bluetooth reader within 5-10 feet of your smart device, then try to take the payment again, or
- Try taking the payment manually.
- If the CSC is incorrect (manual payment only):
- Verify the CSC/CVV code (3 or 4 digits) is correct and try the payment again.
- If the expiration is incorrect (manual payment only):
- Verify the expiration date is correct and in the proper format of MMYY (no slashes), then try to take the payment again.
- General payment failed:
- Please call Clearent Support at 866-435-0666, option 1, or MobiWork Support at +1 (888) 662-4975, option 1, for further assistance.
- If the CSC/CVV is incorrect:
- Verify the CSC/CVV code (3 or 4 digits) is correct, then try to add the card again.
- If the expiration is incorrect:
- Verify the expiration date is correct and, in the proper format of MMYY (no slashes), try to add the card again.
- General error:
- If you require additional assistance, you can contact: