Features - Customers
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Overview

While working in the field, you can add new customers directly from your mobile device without needing to contact the office. This allows you to capture customer information as soon as it becomes available and ensures that the new customer is immediately accessible within MobiWork.

The sections below explain how to add a new customer from your mobile device.

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To add a new customer through the mobile device, you will first need to access the Customer feature. For more information on how to access this feature, please see the Mobile Customer Layout page.

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When you are on the Customer page, select the Add tile located at the bottom of the Customer page:

After selecting the Add tile, you will be redirected to the Add Customer page:

On this page input the requisite information in the appropriate fields:

  • The customer's company name, if applicable.

  • The customer's current status (i.e., Open, Ongoing, At Risk, On Hold, or Lost)

  • The customer's first and last name

  • The mobile, home, or work phone numbers for the customer

  • The customer's email address.

  • Use the checkbox to indicate whether the new customer is a prospect.

  • If you select the "Street Address" option, you will be prompted to input the address, city, state, zip code, and country of the customer. The Geocode option will also get the approximate latitude and longitude from the entered address.

Once you are satisfied with the new customer's information, press the Add tile to save the new customer. The new customer will then be available from both the MobiWork web application and the mobile device, allowing your team to access and manage the customer's information from either platform.

Getting in Touch With Us

If you have any questions or need further assistance, please let us know. We'd be happy to help!