Features - Invoices & Billing
Invoices List
Overview

The Invoice feature page is used to display the summary data (costs, customer information, due dates, etc.) of all your invoices. The Invoice feature page will also allow you to:

  • View and Search Invoices
  • Add Invoices
  • Edit a Single Invoice or Multiple Invoices
  • Send out Invoice and Payment Reminders
  • Add Payments
  • Export / Import Invoices
  • Pull Reports
This section will help familiarize you with the Invoice feature page layout, the different methods of searching, and the actions that the different icons and buttons can perform.

How to Access the Page

You can access the Invoice feature page by hovering over the Invoices feature from your MobiWork menu, and clicking on the "View Invoices" option:

List Page Layout

After navigating to the Invoices feature page from your MobiWork menu you will be brought to the "List" tab by default. All your invoices will be displayed on this page:

The "List" tab will not only display all your invoices, but it also allows you to perform actions such as "search," "view," "edit," and "add payment" to your invoices.

Some features (e.g., the Search Area, Global Actions, etc.) can be found in all the tabs. Below is a list of the main features that are located on the Invoice feature page:

  1. Tabs
  2. Search Area

  3. Global Actions

  4. List Tab Columns

  5. List Tab Right-Click Actions

  6. List Tab Individual Row & Actions

  7. Selected Totals

  8. Results per Page

Tabs

Tabs are located under the MobiWork logo. You can toggle the information you see on the Invoices feature page by clicking on the desired tab:

On your Invoices feature page, there are three tabs that you can toggle between: the "List" tab, the "Map" tab, and the "Kanban" tab.

List Tab

The "List" tab, is the default view for your invoices; the columns in this view will display the summary information for your company’s list of invoices, including customer's name, IDs, status and more:



List Tab Columns

In the "List" tab the columns are structured to display specific data related to each invoice.

These columns are organized as: "ID," "Customer," "Entity," "Invoice Date," "Due Date," "Status," "Total," "Balance," and "Actions:"

The corresponding rows under the column headings will display the relevant invoice data.

The checkboxes (multiple selection area) found to the left of the "ID" column, will allow you to select either one or multiple invoices to manage payments, export, edit, remove, etc.:

By clicking the topmost checkbox in the column heading you will select all the invoices.

The "List" tab column headings are defined as:

Name:Description:
"Multiple Selection Area" Checkboxes that are used to select multiple invoices. By clicking the topmost checkbox, you can select all invoices.
"External ID" The external ID (outside of MobiWork) of the invoice; used for organization and record-keeping. This number can be from QuickBooks or another third-party accounting software.
"Customer" The customer associated with the invoice.
"Entity" The entity associated with the invoice.
"Invoice Date" The date the customer was invoiced.
"Created Date" The date the invoice was created.
"Due Date" The payment due date for the invoice.
"Status" The status of the invoice (i.e., "Open," "Checked Out," "Service Completed," "Customer Invoiced," "Paid," and "Cancelled"). For more information about the Invoice Status please see the View an Invoice page
"Cost" The cost of the item, part, or service to your company.
"Pretax Total" The total amount or cost before tax .
"Total" The total charged to the customer.
"Balance" The balance remaining on the invoice. Searches can be done by "All," "Equal," "Greater Than," and "Less Than."
"Actions" The Paper icon and the Individual Actions button can be found here; these buttons will allow you to perform actions on an individual invoice.

On the "List" tab you will also see the Selected Totals (for the "Total" and "Balance" columns) for all the invoices. These totals will be displayed towards the bottom of the "List" tab:



List Tab Individual Row & Actions

When selecting an individual invoice and clicking on the Individual Actions button (the three vertical dots under the "Actions" column) you will be able to view, edit, add payment, and more to the selected invoice.

Any actions that are done with the Individual Actions button will only apply to the selected invoice:

The Paper icon found under the "Actions" column will allow you to quickly access the Invoice Summary View of the selected Invoice:

The options that are displayed when you select the Individual Actions button are also available under the right-click actions.



List Tab Right-Click Actions

When right-clicking with your mouse on an invoice in the "List" tab, you will be able to view, edit, add payment, and more to the selected invoice.

The options that are displayed when you right-click on an invoice are also available when you select the Individual Actions button.

Any actions that are done with the right-click actions will only apply to the selected invoice:

The definitions for the actions found in the Individual Actions and when you right-click in the "List" tab are below:

Name:Description:
"View" Views the invoice.
"Edit" Edits the invoice.
"Edit Status" Edits the status of the invoice.
"Lock" Locks the invoice so that the user will no longer be able edit the line items. If the invoice is already locked, the "Lock" option will instead be replaced by the "Unlock" option.
"Delete" Delete the invoice.
"Add Payment" Adds a payment to the invoice.
"Close Work Order" Closes the work order that the invoice is associated with.
"Export to PDF" Exports the invoice to PDF.
"Email Invoice to Customer" Sends an email invoice to the customer.
"Text Invoice to Customer" Texts the invoice to the customer.
"Email Invoice and Payment Link to Customer" Emails the invoice and payment link to the customer
Map Tab

The "Map" tab will display all your open invoices (represented by the red pins with the white star) on a map:

If you click on a pin, you will be able to view the customer details of the selected pin (i.e., address).



Map Layout

  1. You can switch the view from the standard map-view to a satellite view.

  2. You can have the map fill the entire screen for a better view of the region.

  3. The pins will highlight open invoices in the area. By clicking on the pin, you will also be able to view the customer information.

  4. You can use the yellow person icon to view an area in street view.

  5. You can either increase the zoom on the map or decrease it by toggling the Plus and Minus buttons.

Kanban Tab

With the "Kanban" tab you can easily view your invoices and their statuses on a visual and interactive board:



Kanban Tab Layout

  1. Kanban Tab Columns



Kanban Tab Columns

The invoices are categorized by their respective invoice status; each invoice block will display the invoice's ID number and balance. To open the View Invoice pop-up window, simply click on the desired invoice:

You can update the status of a selected invoice by dragging & dropping the invoice to the desired status column:

There are six different columns:

  • "Open"- The invoice is open and has not been sent to the customer for approval.

  • "Checked Out"- Once the invoice is checked out, the checkout process is initiated through the device, locking the invoice to prevent further edits from the field unless the user has specific permissions. Afterward, your Accounting Department should review the invoice details and set the status to "Customer Invoiced," ensuring no further changes can be made. Invoices can only be unlocked through the web interface.

  • "Service Completed"- The services indicated on the invoice have been completed; this also indicates if a work order has been closed.

  • "Customer Invoiced"- The invoice has been sent to the invoice.

  • "Paid"- The invoice has been paid by the customer.

  • "Cancelled"- The invoice has been cancelled.

If you would like to collapse a column so that only your chosen columns are visible, you can click on the arrow to the right of the column header:

Global Actions

The "Global Actions" section is located at the top-right of your Invoice feature page:

The "Global Actions" section includes:

  • The Plus Sign button which will allow you to quickly add a new invoice.
  • The More Actions button (represented by the three vertical dots) which will allow you to pull reports, export/import invoices, send invoice reminders, and more.
  • The Question Mark button which will direct you to the respective MobiWork Features page.
  • The Graduation Cap which will activate the Onboarding Assistant.

After clicking on the vertical three dots in the top-right corner the, More Actions drop-down menu will appear.

From the More Actions drop-down menu, you can select various actions that will help to manage your invoices, such as pulling reports, viewing invoices, exporting/importing invoices, editing invoices, sending payment reminders, and more.

These actions can be performed on a single invoice or multiple invoices.

The complete list of actions found in the More Actions drop-down menu are defined below:

Name:Description:
"Export Selected to PDF" Exports the selected invoices into a PDF.
"Edit Selected Invoices" Edits the selected invoices.
"Combine Selected Invoices" Combines the selected invoices into one invoice.
"Delete Selected Invoices" Deletes the selected invoices.
"Email Invoice to Customer" Emails the selected invoices to the customer.
"Text Invoice to Customer" Texts the selected invoices and payment links to the customer.
"Email Invoice and Payment Link to Customer" Emails the selected invoices and payment links to the customer.
"Import Invoices Line Items From Excel" Import lines from Excel into MobiWork.
"Export Invoices to Excel" Export the selected invoices into an Excel document.
"Export Invoices Line Items to Excel" Export the selected invoices into Excel lines.
"Invoices Report" Pull an Invoice report that has basic information.
"Invoices Details Report" Pull a detailed Invoice report that has more comprehensive information.
"Payments Report" Pull a payment report of invoices that have been paid.
"Refunds Report" Pull a report for the refunds in MobiWork.
"Settings" Directs you to the Settings page where you can further customize the numerical data (e.g., discounts) found on your invoices.
Getting in Touch With Us

If you have any questions or need further assistance, please let us know. We'd be happy to help!