- Frequently Asked Questions (FAQ)
- Assets
- Customers
- Dashboards
- Devices
- Expenses
- Inbound REST API
- Inventory
- Overview
- Barcode Reader for Warehouse Inventory
- Barcode SKU
- Export Inventory
- Inventory Audits for Mobile Devices
- Inventory Movements
- Inventory and Parts
- Importing Product Inventory
- Remove Parts From Inventory
- Invoices
- Mailchimp
- Notifications
- Parts
- Payments
- QuickBooks
- Quotes
- Recurrent Routes
- Recurrent Services
- Reports
- Review Us
- Sage
- Sales Tax
- Schedule and Dispatching
- Screen Recording
- Support Tickets
- Text Messaging
- Time Tracking
- Trial Account
- Troubleshooting
- User Settings
- Overview
- Account Settings
- Account Users
- Connectors
- Custom Fields
- Display User Device Location on Map
- Documents and Email
- Google and Outlook Integration
- Import and Export Excel Documents
- Max Session Idle Time for Users
- Permissions Template
- Saved Login and Session Management
- Saved Searches
- Single Sign-On (SSO)
- Updating the User Password
- User Locked Out
- User Preferences
- Work Orders
Overview
When logged into your MobiWork account, MobiWork will automatically log users out after a certain amount of time. This is for security purposes, to prevent unauthorized users from accessing data on your device.
To change the amount of time before users are automatically logged out, take the following steps:
Table of Contents
Changing Your Own Timeout Settings
- Navigate to Account > Settings.
- In the Account tab, choose My Settings.
- Under the General header, you'll see your Max Session Idle Time. This is how long your device can sit idle before logging you out. Click Edit Settings to modify.
- Still within the General header, uncheck the box for Use Global Settings to allow you to edit the Max Session Idle Time field.
- Change the value (measured in minutes) of the Max Session Idle Time field.
- For instance, if your Max Session Idle Time is set to 90, MobiWork will log the user out after 90 minutes of inactivity, requiring a login with password to regain access.
- Scroll to the bottom of the settings page and click Save.
- Your settings should now reflect the new Max Session Idle Time.
Changing Other Users' Timeout Settings
- If you are a Global Admin user, you can modify this setting for other users on your account, following these steps:
- Navigate to Account > Users.
- Click the user you would like to modify.
- On the next page, choose the Settings tab.
- At the bottom of the page, select the Edit Settings button.
- Still within the General header, uncheck the box for Use Global Settings to allow you to edit the Max Session Idle Time field.
- Change the value (measured in minutes) of the Max Session Idle Time field.
- For instance, if your Max Session Idle Time is set to 90, MobiWork will log the user out after 90 minutes of inactivity, requiring a login with password to regain access.
- Scroll to the bottom of the settings page and click Save.
- Your settings should now reflect the new Max Session Idle Time.
Getting in Touch With Us
If you have any questions or need further assistance, please let us know. We'd be happy to help!