Frequently Asked Questions (FAQ): Payments
History
Overview

The following sections will highlight common questions associated with payment history in MobiWork.

Audit Trail for Invoices and Payments

You can access the history of invoices and payments from their respective View Invoice and View Payment pop-up windows. We would recommend using your accounting connector solution instead to keep track of audit trails for your payments and invoices.

Details of NSF Transactions and Refunds

No, there is no payment history for that will show each step detail for NSF transactions and refunds.

"Payment Added" entries in Invoice History

The "Payment Added" entries in the Invoice's "History" tab indicate when a payment's status is updated. These entries serve as a record for these status updates. They also show when someone marks the payment status as “Not Ready for Integration.” This can occur automatically; every time a payment fails integration, MobiWork will mark it as “Not Ready.” Therefore, you might see an entry each time a payment integration attempt fails.

Getting in Touch With Us

If you have any questions or need further assistance, please let us know. We'd be happy to help!