Frequently Asked Questions (FAQ): Payments
Customer Portal
Overview

The following sections will highlight common questions associated with the customer portal and payments in MobiWork.

Paying Through the Customer Portal

Your customers will be able to pay their work order invoices through the customer portal. You can send their customer portal credentials and a link from the Customer "List" page.

For more information on how to send the customer portal credentials and link to your customers, please see the Sending Customer Login Credentials FAQ subsection.

Once your customers have their login credentials, then they will be able to log in and see all their assigned work order invoices.

The customer should then click on the View button to access the outstanding invoice:

This action will redirect the customer to the Invoice page. To pay the invoice, the customer should then click on the blue Pay Now button on the Invoice page:

The Pay Now pop-up window will then appear:

In this window, the customer should enter the payment amount, select the payment method, and once they are satisfied with the details, click on the gray Pay Now button to confirm the payment.

Getting in Touch With Us

If you have any questions or need further assistance, please let us know. We'd be happy to help!