This section will highlight some commonly asked questions regarding assets on the MobiWork app.

When viewing asset information on the MobiWork device app, you will be able to access the asset name, tag, and an image of the asset.

In order to have this information display properly on the mobile app, please make sure these fields are populated. You can populate these fields in either the Edit Asset pop-up window, or the Add Asset pop-up window.

For more information on how to access the Edit Asset or Add Asset pop-up windows, please see the Edit Asset or the Add Asset page.

While assets can be loaded or unloaded through work orders or added directly to a customer, transferring an asset to a warehouse is not possible through the mobile device.

If you would like to transfer the asset to a warehouse, it will need to be done through the MobiWork web interface.

Please note that when an asset is added to a customer, it is associated with the customer, and its location is automatically updated on the Assets feature page. When an asset is loaded or unloaded through a work order, it is associated with the assigned user.

Please see the View Customer on Device page, Load Items, or the Unload Items page for more information about transferring assets on the mobile device.