• If the card is declined by issuer:
• Contact the card issuer / financial institution for more information or try another card.


• If the device says it wasn't able to go "online":
• Make sure you are connected to either your Wi-Fi or cellular network and verify your connection in the MobiWork app (by viewing the button on the top left of your screen) --
• If you see no issues with your connection, call Clearent support at 866-435-0666, option 1, or call MobiWork Support at +1 (888) 662-4975, option 1.


• If the Bluetooth reader is disconnected:
• Be sure you are keeping the Bluetooth reader within 5-10 feet of your smart device, then try to take the payment again, or
• Try taking the payment manually.


• If the CSC is incorrect (manual payment only):
• Verify the CSC/CVV code (3 or 4 digits) is correct and try the payment again.


• If the expiration is incorrect (manual payment only):
• Verify the expiration date is correct and in the proper format of MMYY (no slashes), then try to take the payment again.


• General payment failed:
• Please call Clearent Support at 866-435-0666, option 1, or MobiWork Support at +1 (888) 662-4975, option 1, for further assistance.


• If the CSC/CVV is incorrect:
• Verify the CSC/CVV code (3 or 4 digits) is correct, then try to add the card again.


• If the expiration is incorrect:
• Verify the expiration date is correct and, in the proper format of MMYY (no slashes), try to add the card again.


• General error:
• If you require additional assistance, you can contact:

• MobiWork Support at +1 (888) 662-4975, option 1.
• Clearent Customer Support at 866-435-0666, option 1.
• If you need help with the PCI Compliance Survey, please call the PCI helpdesk at 855-864-1732.

For more information on how to save a credit card in Clearent, please see the Clearent page.