Frequently Asked Questions (FAQ): Text Messaging
Twilio
Overview

This section will highlight some commonly asked questions regarding your Twilio connector.

If you have any questions regarding Twilio itself please see the Twilio Support site at Help Center. Please note that this is a third-party page, and MobiWork is not responsible for the content that appears on these pages.


To ensure that your text messages are sent, please confirm that the following criteria are met:

  • You must first have a Text Message Connector installed in your MobiWork Web Application. Please see the Adding a Text Message Connector for more information on how to add a text message connector to your MobiWork account.

  • The customer must have a cell phone number associated with their profile. For a new customer you can add the cell number directly onto their profile; please see the Add Customer. For an already existing customer, please see the Edit Customer(s) page for more information on how to edit their contact details:

Note: Please note when adding or editing the contact's phone number, only input numerical characters (e.g., no letters, no dashes, etc.). Only use numbers when inputting the phone number, otherwise, errors will occur when you try to message the contact.

With a Twilio trial account, only one phone number can get SMS texts.

Adding the Twilio Connector

For more information on how to add the Twilio connector to your MobiWork account please see the following link, Add Twilio as Your Text Message Processor.

SMS/MMS Messages Are Blocked

All U.S. SMS And MMS messages from unregistered 10DLC phone numbers are now blocked by Twilio. To resume messaging, please register and get your numbers approved at the following link, Help Center.

Important: If you started a Twilio account, please make sure you register your 10DLC (10-digit long code), or they will suspend your account for 4 weeks.

Getting in Touch With Us

If you have any questions or need further assistance, please let us know. We'd be happy to help!