This section will highlight some commonly asked questions regarding your Twilio connector.
If you have any questions regarding Twilio itself please see the Twilio Support site at Help Center. Please note that this is a third-party page, and MobiWork is not responsible for the content that appears on these pages.
To ensure that your text messages are sent, please confirm that the following criteria are met:
You must first have a Text Message Connector installed in your MobiWork Web Application. Please see the Adding a Text Message Connector for more information on how to add a text message connector to your MobiWork account.
The customer must have a cell phone number associated with their profile. For a new customer you can add the cell number directly onto their profile; please see the Add Customer. For an already existing customer, please see the Edit Customer(s) page for more information on how to edit their contact details:
Note: Please note when adding or editing the contact's phone number, only input numerical characters (e.g., no letters, no dashes, etc.). Only use numbers when inputting the phone number, otherwise, errors will occur when you try to message the contact.
With a Twilio trial account, only one phone number can get SMS texts.