- Frequently Asked Questions (FAQ)
- Assets
- Customers
- Dashboards
- Devices
- Expenses
- Inbound REST API
- Inventory
- Overview
- Barcode Reader for Warehouse Inventory
- Barcode SKU
- Export Inventory
- Inventory Audits for Mobile Devices
- Inventory Movements
- Inventory and Parts
- Importing Product Inventory
- Remove Parts From Inventory
- Invoices
- Notifications
- Parts
- Payments
- QuickBooks
- Quotes
- Recurrent Routes
- Recurrent Services
- Reports
- Review Us
- Sage
- Sales Tax
- Schedule and Dispatching
- Screen Recording
- Support Tickets
- Text Messaging
- Time Tracking
- Trial Account
- Troubleshooting
- User Settings
- Overview
- Account Settings
- Account Users
- Connectors
- Custom Fields
- Display User Device Location on Map
- Documents and Email
- Google and Outlook Integration
- Import and Export Excel Documents
- Max Session Idle Time for Users
- Permissions Template
- Saved Login and Session Management
- Saved Searches
- Single Sign-On (SSO)
- Updating the User Password
- User Locked Out
- User Preferences
- Work Orders
The following subsections will detail answers to some commonly asked questions regarding MobiWork service tickets.
You can define the severity of your support ticket in the title or description. For example, listing "Urgent Ticket" in the title; based on our internal severity types, a ticket severity will then be assigned by the MobiWork support team.
You can have your support ticket window and your MobiWork account page open at the same time. On the MobiWork page, right-click on any tab, then click on "Open tab to the right" option; you should then see the MobiWork page in a new window. You can then switch back and forth between the first MobiWork page and the support tickets.
If you have any questions or need further assistance, please let us know. We'd be happy to help!