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The QuickBooks Connector Logs are available to you through the Account Settings feature. For more information on how to access this page, please see the Account Settings page.
If you are encountering any issues with syncing items, customers, etc. to QuickBooks, we recommend using the Connector Logs to help troubleshoot the issue.
To access the QuickBooks Connector Logs, you will first need to be on the "Connectors" tab on the Account Settings feature. From this tab, click on the "View Logs" from the View drop-down:
On the Connector Logs page, you will be able to see "Sync to QB started" or "Sync to QB ended," along with any errors that occurred during the synchronization process.
Once completed, you will be able to view the statistics of the MobiWork-QuickBooks synchronization. You can view detailed data per customer, product, services and vendor; you will also be able to view which items were updated, not updated, and the number of synchronization attempts per entity.
To view the statistics, select the Paper icon from the Integration Statistics Start time page:
Please note that the Connector Logs will only be available for 24-hours. After 24 hours, you should use the notes column found in the View Invoice pop-up window, View Quote pop-up window, View Customer pop-up window. For more information on how to access these pop-up windows, please see the respective pages, View an Invoice, View Parts & Services, View Quote, and View Customer pages.
You will also be able to see if the sync was successful or not in the "External ID" column or Notifications Center page. For more information on how to access this page, please see the Notification page.
If you have any questions or need further assistance, please let us know. We'd be happy to help!