When running the QuickBooks and MobiWork sync, you will be able to see the status, the selected invoice, customer, quote, etc. from the external ID column:
Depending on the result, following statuses will display:
Blank- The selected data is not registered for synchronization.
Pending- The selected data is queued and will be synchronized on the next QuickBooks Desktop and MobiWork sync update.
Sync Failed- The selected data was unable to synchronized correctly.
External ID- If filled, the selected data was able to synchronize correctly.
If you change your mind about syncing a customer, invoice, quote, payment, etc. you can pause the integration by selecting the "Do Not Export... to QuickBooks Desktop" option from the right-click options or the Individual Actions button:
For more information about how to access this action from the desired feature, please see the respective pages: Customers List, Parts & Services List (Catalog), Quotes List, and Invoices List.
The subsections below will go into more detail regarding some of the more common troubleshooting errors that you might encounter.
Error Code 1039
If you receive the error, "QBWC1039: There was a problem adding the application. Check QWCLog.txt for details. Error connecting to QuickBooks. Error message received from QuickBooks was
To resolve this issue, ask the user to log in using the admin credentials on their system first, before attempting to use their own login credentials.
If the error reads, "There was a problem adding the application. Check QWCLog.txt for details. Error connecting to QuickBooks Error message received from QuickBooks was
Error Code 1048 and 1051
If you receive the error, "QBWC1048: QuickBooks Web Connector could not verify the web application server certificate. / QBWC: The new application was not added," this means that a third-party hosting issue is blocking the QuickBooks Web Connector certificate:
To fix this error, you may need to whitelist MobiWork or access security settings on your host firewall.
Invalid Argument
If you receive the error, "The specified record does not exist in the list," this means that the account number entered in the MobiWork QuickBooks Desktop account settings does not match the account number in QuickBooks:
To fix this error, please ensure that the number in the MobiWork QuickBooks Desktop account settings matches the account number of the desired item, service, etc. in QuickBooks.
Invalid Reference
The error, "There is an invalid reference to QuickBooks Account in the item inventory," means there was no account number entered in the MobiWork Item settings:
To fix this error, please ensure that the designated text field in the MobiWork Item settings section has the matching account number of the desired item, service, etc. from QuickBooks.
Saving an Invoice Error
The error, "There was an error when saving [an] invoice. QuickBooks error message: The transaction is empty," means the invoice has no line items to push to QuickBooks Desktop:
To resolve this issue, please add line items to your invoice. For more information on how to add line items to your invoice, please see the Add an Invoice section.
Could Not Find Term
The error, "Error: Could not find in QuickBooks a sales term that matches: "6," Please add the matching sales term in QuickBooks," means there is no existing term in QuickBooks that matches the MobiWork term.
To resolve this issue, please create the term in QuickBooks.
Installation Errors
The error, "QBWC1039: There was a problem adding the application..." that there is more than one instance of QuickBooks Desktop open:
To resolve this issue, close out of one of the QuickBooks Desktop applications.
Re-push Payment
MobiWork does not allow the re-pushing or re-syncing of payments that have already been sent to QuickBooks Desktop.
If the payment already exists in QuickBooks Desktop, the payment will be skipped and thus will not be pushed in subsequent syncs. When this occurs, the following error message is displayed: