- Frequently Asked Questions (FAQ)
- Assets
- Customers
- Dashboards
- Devices
- Expenses
- Inbound REST API
- Inventory
- Overview
- Barcode Reader for Warehouse Inventory
- Barcode SKU
- Export Inventory
- Inventory Accounting
- Inventory Audits
- Inventory Movements
- Inventory and Parts
- Importing Product Inventory
- Remove Parts From Inventory
- Invoices
- Mailchimp
- Notifications
- Parts
- Payments
- QuickBooks
- Quotes
- Recurrent Routes
- Recurrent Services
- Reminders
- Reports
- Review Us
- Sage
- Sales Tax
- Schedule and Dispatching
- Screen Recording
- Support Tickets
- Text Messaging
- Time Tracking
- Trial Account
- Troubleshooting
- User Settings
- Overview
- Account Settings
- Account Users
- Connectors
- Custom Fields
- Display User Device Location on Map
- Documents and Email
- Google and Outlook Integration
- Import and Export Excel Documents
- Max Session Idle Time for Users
- Permissions Template
- Saved Login and Session Management
- Saved Searches
- Single Sign-On (SSO)
- Updating the User Password
- User Locked Out
- User Preferences
- Work Orders
This section will highlight some commonly asked questions regarding QuickBooks Online and customers.
At any time, you can navigate to the QuickBooks Online Connector and choose to import customers from QuickBooks. For more information about how to accomplish this feature, please see the Import Customers page.
To determine which MobiWork customer corresponds to a QuickBooks Online customer, check if the MobiWork customer has an external ID. If an external ID is present, the customer is linked to a QuickBooks Online customer. If multiple MobiWork customers are linked to the same QuickBooks Online customer (i.e., both have external IDs), retain the customer with the lower ID number, as it was created earlier. For example, if Customer A has an external ID of QB, 171 and Customer B has an external ID of QB, 689, customer A should be retained.
If you have any questions or need further assistance, please let us know. We'd be happy to help!