- Frequently Asked Questions (FAQ)
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This section will highlight some commonly asked questions regarding QuickBooks Online and invoices.
MobiWork does not delete invoices from QuickBooks Desktop. If an invoice is deleted in MobiWork, it will not be automatically deleted in QuickBooks.
If the invoice has a number in the external ID column of the Invoice "List" tab, then the invoice has been synced to QuickBooks Desktop.
If there is no number in this column, then the invoice has not been synced to QuickBooks; you can delete the unsynced invoice as you would a normal invoice. For more information about deleting invoices, please see the Delete Invoices page.
To delete the invoice in QuickBooks and Mobiwork, you will need to access the View Invoice pop-up window of the chosen invoice and from the Individual Actions drop-down, select the "Delete Invoice from QuickBooks" action. Upon the next sync, the invoice will be removed from both QuickBooks Desktop and MobiWork.
When exporting an invoice to QuickBooks Online, ensure the email address is less than 100 characters long. If the email exceeds this length, you will receive the following error:
"Error in executing post to QuickBooks: Invalid Email Address format, Email Address does not conform to the syntax rules of RFC..."
Unfortunately, there is no way to extend the character limit as it is controlled by QuickBooks Online.
If you would like to resend an invoice to QuickBooks Online, you will need to do the following steps:
Delete the invoice in QuickBooks Online.
Update the "External ID" of the selected invoice so that the field is blank; you can do this by accessing the Edit Invoice pop-up window. For more information on how to access this window, please see the Edit an Invoice page.
Resend the invoice to QuickBooks.
Important: We do not recommend this method; instead, we recommend fixing the invoices directly in QuickBooks Online.
If you have any questions or need further assistance, please let us know. We'd be happy to help!